Welfare

Wellbeing and Mental Health

The Wellbeing and Mental Health pack contains information about and contact details for several services and support networks which are available within universities and colleges in Glasgow, as well as in the wider community. 

If you have a mental health emergency, please contact your doctor or another medical professional immediately. If you need more urgent assistance, phone the emergency services immediately by dialling 999.

Complaints

There are several routes, outlined in the following diagram, through which complaints can be raised and resolved in STAG. More details on each step in the procedure as well as anonymous complaints can be found below.

Anonymous Complaints and Feedback Form

If for any reason, you are not comfortable bringing up an issue directly or giving feedback directly to the Board, then you can use the link below to make an anonymous complaint about anything STAG-related below. These complaints will go directly to the Community and Welfare Officer who will deal with them promptly.

Information on Official Complaints

There are several steps to making an official complaints procedure which are detailed below.

Please keep in mind that making an official complaint can be emotionally demanding so you should assess whether you are prepared to take this on. All complaints will be handled in a sensitive, respectful and responsible manner. While it may not be possible to preserve anonymity due to the nature of the complaint or its handling, every effort will be made to maintain the privacy of individual(s) involved. 

STAG follows SRC and university codes of practice and complaints procedures. The links below are the university codes of practice and procedure that STAG follows when handling a complaint.

• GUSRC Complaints Procedure

• Senate Office further details on GU complaints procedures

• Code of Practice of Unacceptable Behaviour

• Codes of Student Conduct

• Dignity at Work and Study Policy and Procedure